Terms of sale and use

These terms cover your use of thearchdental.co.uk and of the ORE Part 1 study material behind it. Please read them before you buy. Nothing here takes away rights you have under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Who you are contracting with

What you are buying

A personal, non-transferable licence to use the study material for the access period shown at checkout, on the packages described on the courses page. You are buying access to material, not tuition, and not a place on a course with a fixed start date.

The material is preparation for an examination set by somebody else. We are independent of the General Dental Council, the Royal Colleges and every examining body. We do not see the papers, we have no relationship with the examiners, and we make no promise about your result. Whether you pass depends on your preparation, and we cannot control that.

How access works

1. You pay through the payment link shown for the package you have chosen.
2. Your login is set up automatically as soon as your payment succeeds, and a link to choose your password is emailed to you straight away — normally within a minute, and always within one working day if anything ever needs checking by hand.
3. Your access period starts when the account is opened, not when you first sign in.
4. Access is granted for one year at a time. It is normally paused at the end of that year, or earlier if you tell us you have passed the exam.
5. If you have not passed within the year, access is renewed for a second year, and then a third if you still need it, up to the three years included in the price. Renewal is free and you do not pay again — email or message us and we will extend it.
6. When the period ends the account stops opening the material. Your notes and progress stay on the account, so an extension picks up exactly where you left off.

The study group

Everyone who buys is invited into the WhatsApp study group. It is optional, it costs nothing extra, and you can leave whenever you like. A mentor answers questions there and other candidates discuss their preparation.

Two things to be clear about. A WhatsApp group shows your number to the other members, so joining is a decision to share it — that is why we ask rather than adding you automatically. And anything said in the group is discussion between candidates, not clinical advice and not a statement from us; the written material is what you have bought. We may remove anyone who shares account logins, posts material copied out of the course, or is abusive to another member.

One person, one account

An account is for the person who bought it. It signs in on one device at a time — you can move between your phone and your laptop, but two people cannot use it at once. Sharing a login, or copying the material out to redistribute it, ends the access without a refund. Every page carries a quiet watermark tied to the account viewing it.

The questions, explanations and revision text are our own work and are protected by copyright. You may read them, print them and write notes on them for your own preparation. You may not republish them, sell them, or feed them into a service that redistributes them.

Cancelling, and the 14-day refund

The Consumer Contracts Regulations 2013 give you 14 days to cancel a distance purchase of digital content without giving a reason. You have that right here. We do not ask you to sign it away before you can pay, and nothing on this site shortens it.

Tell us within those 14 days that you want to cancel and we refund you in full, to the way you paid. You do not have to give a reason and we will not argue with you about it. The 14 days run from the day your account is opened.

How to cancel

Tell us clearly that you want to — by email, or through the contact form on the sign-in page. You may use the form below but you do not have to. It is enough that the message leaves you before the window is up.

Model cancellation form

To The Arch: I hereby give notice that I cancel my contract for the supply of the following digital content — [package], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Email: [the address your login went to]. Date: [today].

If something is wrong with it

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for its purpose and as described. If it is not, you are entitled to a repair or replacement, and to a price reduction if that cannot be done in a reasonable time. Tell us what is wrong and we will fix it or refund you — see the refunds page for how we handle it in practice.

The material is checked against current UK guidance and dated, but medicine and guidance move. It is study material, not clinical advice, and it is not a substitute for the primary sources or for your own clinical judgement. Always confirm fees, dates and examination requirements with the awarding body before you act on them.

Availability

We aim to keep the site available continuously, but it depends on services we do not run, and we do occasionally take it down to publish updated material. Short interruptions are not a breach of these terms. If an outage takes out a material part of your access period, tell us and we will extend it.

Ending an account

You can ask us to close your account at any time; where the cancellation right in the section above still applies, you get your money back. We can suspend or close an account that is being shared, that is being used to copy the material out, or that is being used to abuse another person, and in those cases we do not refund the remaining period.

Complaints, and the law that applies

Write to us first — most things are a misunderstanding and are sorted out the same day. If we cannot resolve it, you keep every right you have as a consumer. These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of the part of the United Kingdom where you live.

Changes

We may change these terms for future purchases. The terms that apply to you are the ones published on the day you bought. This page shows the date it was last changed.